You choose the activities you like the most from the 9 proposed “Travel Mood”. You also choose the accommodation type, number of people travelling with you and number of days. You book your trip online on our website and receive you confirmation.
How many activities can I choose?
You can choose as many activities as you want depending on the number of days you plan to stay. We suggest that you choose no more than 3 activities per day to enjoy them at a comfortable pace.
Do you meet me at the airport?
Yes, for sure. Transfer is a part of our guaranteed service and is included in your stay. Transfer comprises meeting you at the airport of Kiev at your arrival and accompanying you at the end of the trip. Transfer is included in every activity of the travel mood.
Do I have to communicate my Arrival and Departure time?
Yes. As soon as you know your time of Arrival to the airport of Kiev, provide us with the detailed information so we can meet you at the correct time.
If my flight is delayed do I have to inform you?
Yes. Please communicate us all the changes as soon as you can. Write us an email, call us, send us a message on Viber or Watsap.
How can I choose my accommodation?
We have singled out three accommodation types depending on the facilities provided. To find out more on the accommodation type, please visit xxx. You choose the preferable accommodation type and we guarantee you comfortable and pleasant stay. If you have any questions regarding accommodation, please do not hesitate to contact us.
Where is my apartment/hotel situated?
All of the accommodations have central location and are situated within 10 minutes walking distance from city center. On request we will be pleased to provide you with more details including the exact location.
How can I choose additional activities?
Additional activities are separate activities from the travel mood that can be booked within several hours during your stay in Kiev. Contact our manager and we will be pleased to diversify your stay with more entertainment.
Do I have a local guide support?
Our guides are an essential part of our team and are your direct contact in Kiev. They accompany you on every chosen activity and location. Our guides speak your language. If that is a rare one, an English speaking guide will be your local expert.
What kind of insurance is provided?
The insurance is a part of the guaranteed service and is included in your stay. Besides general medical issues, it covers active sport. Find out more on the insurance provided.
Who is my contact in Kiev?
We are available 24/7 and will be pleased to help you during your stay in Kiev. Please contact us on XXX. Our guides are part of the local coordination team, so you may communicate the necessary information via our local experts.
What is the payment method?
Once you have made your choice, you should book your trip to confirm your choice. You pay 20% of the trip online. The rest of the amount will be credited during the check-in time at your arrival to Kiev.
Do I have free time to spend on my own?
You plan your trip and choose its pace. If you have some preferences regarding time of the activity provided, please contact us and we will help you manage your time effectively.